VESTA.DS Recalls VST Brand Tankless Water Heaters Due to Carbon Monoxide (CO) Poisoning Hazard and Risk of Serious Injury and Death
The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.
Affected Units: 36,700
Brands
Category
Description
This recall involves VST-brand residential wall-mounted gas boilers, Series VT, VR, and VR Plus, with model numbers VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199. The white label on the side of the boiler has the model number bolded, near the top of the label. The boilers are metal, rectangular units and have either VST printed in white on the control panel near the bottom, or VESTA.DS.Inc. printed in gray near the top of the panel.
Sold At
In-store and online at Best Buy, Dick's Sporting Goods, Nebraska Furniture and ABT stores nationwide and online at nordictrack.com and Amazon.com from November 2018 through April 2022 for about $1,700.
Country of Origin
South Korea
Reported Incidents
The firm has received 33 reports of cracked exhaust ducts allowing exhaust fumes to leak out. No injuries have been reported.
Remedy Details
Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
Contact Information
VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.
Additional Product Images
Recalled VR Series Vesta Water Heater
Model Number on the Label of the Recalled Water Heaters
Available Remedies
Recommended Actions
- 1Stop using the product immediately. Do not continue to use, sell, or distribute the recalled product.
- 2Check if you have the recalled product. Verify the brand, model number, lot codes, or UPC listed in the recall.
- 3Follow the remedy instructions. Contact the manufacturer to arrange for a free repair.
- 4Visit the official recall page for complete details, contact information, and deadline information (if applicable).
Official Recall Information
For the most accurate and up-to-date information, including contact details and deadlines, please visit the official recall page from CPSC.
View Official Recall PageNeed more help? If you have questions or have experienced issues with this product, you can:
- Contact the manufacturer or retailer where you purchased the product
- Report an incident to SaferProducts.gov
- Consult with the CPSC for additional guidance