More than One Million Anker Power Banks Recalled Due to Fire and Burn Hazards; Manufactured by Anker Innovations
The lithium-ion battery in the power bank can overheat, posing fire and burn hazards to consumers.
Affected Units: 1,158,000
Brands
Category
Description
This recall involves Anker PowerCore 10000 power banks with model number A1263. The brand name "Anker" is engraved on the front of the product. The model number "A1263" and serial number "SN" are printed on the bottom. Only model number A1263 power banks sold in the U.S. with qualifying serial numbers are included in the recall. Consumers should check their serial number at https://www.anker.com/product-recalls to determine whether their power bank is included in the recall. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
Sold At
Online at Anker, Amazon, Newegg and Ebay from June 2016 through December 2022 for about $27.
Manufacturer
Anker Innovations Limited, of China
Country of Origin
China
Reported Incidents
Anker has received 19 reports of fires and explosions. This includes two reports of minor burn injuries not requiring medical attention and 11 reports of property damage totaling over $60,700.
Remedy Details
Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Visit https://www.anker.com/product-recalls to register for the recall. To receive a replacement, consumers will be required to submit a photo of their recalled power bank showing the model number, serial number, their name, the date of the photograph, and the word "recalled" written on the power bank in permanent marker. A purchase receipt will be requested but will not be required to participate in the recall. Consumers will also be required to confirm disposal of the power bank in accordance with applicable laws and regulations before receiving a replacement.
Contact Information
Anker toll-free at 800-988-7973 from 6 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or www.anker.com and click on "Product Recalls" at the top of the page for more information.
Available Remedies
Recommended Actions
- 1Stop using the product immediately. Do not continue to use, sell, or distribute the recalled product.
- 2Check if you have the recalled product. Verify the brand, model number, lot codes, or UPC listed in the recall.
- 3Follow the remedy instructions. Request a replacement product from the manufacturer or retailer.
- 4Visit the official recall page for complete details, contact information, and deadline information (if applicable).
Official Recall Information
For the most accurate and up-to-date information, including contact details and deadlines, please visit the official recall page from CPSC.
View Official Recall PageNeed more help? If you have questions or have experienced issues with this product, you can:
- Contact the manufacturer or retailer where you purchased the product
- Report an incident to SaferProducts.gov
- Consult with the CPSC for additional guidance