HTP Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers
The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury.
Affected Units: 96
Brands
Category
Description
This recall involves HTP-brand ELU Elite Ultra residential wall-mounted gas boilers with model numbers ELU-150WBN and ELU-199WBN. The boilers are black in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler. Model Name/ Number Serial Number(s) or Range ELU Elite Ultra / ELU-150WBN 3260035C8 (242770000111-242850000104) ELU Elite Ultra / ELU-199WBN 3260036C8 (243240000051-250150000084)
Sold At
Independent heating and plumbing contractors and wholesale distributors nationwide from October 2024 through February 2025 for between $3,400 and $4,100.
Manufacturer
NTI Boilers Inc., of Canada
Country of Origin
Canada
Reported Incidents
None reported
Remedy Details
Consumers should immediately stop using the recalled boilers and contact HTP to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
Contact Information
HTP toll-free at 800-323-9651 from 7 a.m. to 8 p.m. ET Monday through Friday, email at recall@htproducts.com, or online at https://htproducts.com/safety-notice.html or at www.htproducts.com and click on "Urgent Recall" at the top of the page for more information.
Available Remedies
Recommended Actions
- 1Stop using the product immediately. Do not continue to use, sell, or distribute the recalled product.
- 2Check if you have the recalled product. Verify the brand, model number, lot codes, or UPC listed in the recall.
- 3Follow the remedy instructions. Contact the manufacturer to arrange for a free repair.
- 4Visit the official recall page for complete details, contact information, and deadline information (if applicable).
Official Recall Information
For the most accurate and up-to-date information, including contact details and deadlines, please visit the official recall page from CPSC.
View Official Recall PageNeed more help? If you have questions or have experienced issues with this product, you can:
- Contact the manufacturer or retailer where you purchased the product
- Report an incident to SaferProducts.gov
- Consult with the CPSC for additional guidance